Privacy & Cookie Policy
Callestick Farm Ice Cream LTD - Privacy Policy
Last updated: May 2026
1. Introduction
Welcome to Callestick Farm’s Privacy Policy.
At Callestick Farm (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website:
By using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal data when you interact with us:
Contact details - such as your name, email address, telephone number, and any other information you provide through our Contact Us form or email communications.
Technical data - such as your IP address, browser type, device information, and browsing activity collected through standard website logs or cookies (where applicable).
We do not intentionally collect sensitive personal data or payment information through this website.
3. How We Use Your Information
We use the information you provide to:
Respond to enquiries or messages submitted through our Contact Us form.
Provide customer support and communicate with you.
Improve our website, services, and customer experience.
Maintain website security and prevent misuse.
Comply with legal or regulatory obligations where required.
We will only use your personal information for the purposes for which it was collected.
4. Legal Basis for Processing
Under UK data protection law, we rely on the following lawful bases for processing your personal data:
Legitimate interests - to respond to enquiries and improve our services and website.
Consent - where you voluntarily submit information through contact forms or accept cookies.
Legal obligation - where processing is necessary to comply with applicable laws or regulations.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share information only where necessary to:
Comply with a legal obligation.
Protect the rights, property, or safety of Callestick Farm, our customers, or others.
Support the operation and security of our website through trusted service providers acting on our behalf.
We do not share your data with third-party marketing companies.
6. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries and meeting legal or regulatory requirements.
When information is no longer required, it will be securely deleted or anonymised.
7. Your Data Protection Rights
Under UK data protection law, you have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Object to or restrict processing in certain circumstances.
Withdraw consent where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
8. How We Protect Your Information
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Cookies
Our website may use cookies to enhance user experience and collect basic technical information about how visitors use the site.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain website functionality.
If we use non-essential cookies in the future, we will request your consent through a cookie banner.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Callestick Farm, Callestick, Truro, Cornwall, United Kingdom
📧 Email: info@callestickfarm.co.uk
🌐 Website: www.callestickfarm.co.uk
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Continued use of the website after changes are posted constitutes acceptance of the updated policy.